Shipping
All orders are dispatched from our fulfillment partner within 1–2 business days. You will receive a confirmation email with a tracking link as soon as your parcel leaves our warehouse.
Delivery times
- United States: 5–8 business days (tracked)
- Canada: 7–12 business days (tracked)
- Europe & UK: 7–14 business days (tracked)
- Rest of world: 10–18 business days (tracked)
Shipping costs
Shipping is calculated at checkout based on your destination. Any applicable customs duties or import taxes are the responsibility of the recipient.
Damage-Free Guarantee
Every Solera piece is inspected before shipping and packed with care. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at contact@wearsolera.com with:
- Your order number
- A short description of the issue
- Clear photos of the item and the packaging
We will send a replacement or issue a full refund at no additional cost to you — you keep the damaged item.
Returns
We offer a 14-day return window from the date your order is delivered. Items must be unworn, unwashed, with original tags and hygiene liners intact (for swimwear).
How to return
- Email contact@wearsolera.com with your order number and the item(s) you'd like to return.
- We'll reply within 24h with the return address and instructions.
- Ship the parcel back using a tracked service (return shipping is at the customer's expense unless the item was faulty).
- Once received and inspected, your refund is issued to the original payment method within 5–7 business days.
Non-returnable items
- Items without hygiene liners or tags
- Items that have been worn, washed, or altered
- Final-sale items (clearly marked at checkout)
Exchanges
The fastest way to exchange for a different size or color is to return the original item and place a new order once your refund is confirmed.
Still have a question?
Our care team is here to help — reach out at contact@wearsolera.com and we'll get back to you within one business day.